Customer Experience Strategy | CX Strategy

Ever-evolving AI technology is bringing a lot of good to companies that have been able to streamline their processes, expand their service offerings, and generally take their operations up a gear or two. But, companies currently in the process of implementing AI tools also need to be wary of one thing: 63% of consumers don’t trust AI, and many of them are also losing faith in the companies that use it.

This makes sense considering that processes like AI data handling are still rife with problem…

As business owners, we usually expect almost everyone we serve will have some kind of internet access. That’s not always the case, though. This doesn’t have to be a dramatic realization, for example, a customer who may be always online otherwise could be between mobile phone contracts or waiting to have a router fitted in their new house. They could be elderly and just not interested in online management, or various other reasons. 

They may still want to use your business, though, and if you do…

Think that branding is an aspect of running your business you can skimp on? You couldn't be more wrong. Indeed, branding offers many business-critical benefits, you’ll need to succeed.

Visibility

The benefit of effective branding is that it boosts the visibility of your business. It does this by using a consistent visual palette, making it easy for customers to recognize your brand over those you compete with.  The big benefit of this is that it helps to make your marketing and advertising much mo…

Flexibility is an important one for your customers and it’s something that can make a real difference to your business. The more flexibility you can provide to them, the better. You might, in turn, help create a more meaningful and intimate experience with your customers that encourages them to stay and return to your business instead of going elsewhere.

There are plenty of ways you can incorporate flexibility into your business. Here are a few ways to help offer flexibility for your customers …

You have been told to keep things simple a million times. You know this, and yet we both know that advice is easier said than done - it’s so easy to get caught up in everything that’s happening (or should be happening), and then add in industry jargon, complex product features, or over-the-top marketing strategies. At the end of the day, if your customers can’t understand what it is that you do or what you offer, they will simply move on to someone else who can make things clearer for them. 

Th…

The business industry is a very highly competitive place to be, and it's somewhere where you need to continuously build trust and loyalty with your customers. Customers have more choices and higher expectations than ever before. They no longer just look for a product or service; they are also looking for a good relationship with the brands that they choose. That means that it's important to build trust and loyalty with your customers if you want to be successful and have a sustainable business. …

Customers have evolved beyond just seeking the best price or availability when choosing a business to patronize. They expect more from brands—demanding not only superior products and services but also meaningful engagement, sustainability commitments, and authentic interactions. The critical expectations customers have from businesses today and how companies can meet these demands to build long-lasting, trusted relationships into the future.

Excellent Customer Service

One of the most fundame…

In today's digital age, businesses must adapt to the evolving expectations of their customers. Gone are the days when phone calls and emails were the primary methods for customer service. Modern consumers demand quick, efficient, and convenient ways to resolve their issues and obtain information. To meet these demands, businesses need to explore and implement various modern channels for customer service. Here, we discuss some of the most effective and popular channels that can help enhance custo…

The best way to illustrate the importance of a good business website is to think about a bad example. Have you ever stumbled upon a terrible website?

A bad website is slow, clunky, and frustrating to use. It might have ugly or hard-to-read text. The color scheme might clash or make seeing widgets, text, and images. You might struggle to find what you’re looking for because the navigation system is terrible. It might even feature distractingly bad spelling.

The chances are that you didn’t stay …

In business, you always need to make sure that whatever you are doing is keeping people interested. The more you can keep customers interested in what you are doing, the more likely it is that they are both going to return to you again and again and that they are going to recommend your services and products to friends too. So with that in mind, you will need to know about some of the things you can do to keep your customers as interested as possible.

As you are about to see, it is actually eas…